Contact information

Contact

Questions about a bike, an order or a delivery? Write to us — we answer within one business day, Monday to Friday.

Elisavelle
Forster Straße 7, 10999 Berlin, Germany
Email: store@ktmoutlet.at
Phone: +49 8022511821

Before you write

For an order enquiry please give the order number from your confirmation email. For a technical question about a bike, the model name and frame size help us answer in one reply.

Returns

You have 14 days to withdraw from the purchase. Tell us by email and we send the return label — details in the Refund Policy.